The friendly faces of our reception team are the first Seema staff members you will see when walking into our clinic. Our reception staff is in charge of fielding all phone calls, triaging emergencies, booking new and current patients, and making sure all of the “behind the scenes” things run smoothly on a daily basis. It’s a very busy and difficult job, and we are so glad to have such a great team taking care of our patients and us!
We pride ourselves on great, friendly service from start to finish at Seema. Please don’t hesitate to say hello to our reception team, or approach them with any questions you may have; even if they don’t have the answer right away, they will do everything in their power to ensure you are taken care of!
We have a fantastic group of technicians working with us to obtain the best possible diagnostic workup for each patient at Seema Eye Care Centre. Our technicians are responsible for obtaining medical history and medication information, checking vision and intraocular pressures, as well as performing a wide range of other diagnostic imaging and dry eye tests in order for our doctors to have a full, comprehensive view of your vision and eye care needs.
Many of our technical staff have been working in vision and health care for quite some time in various medical and optometric areas, and have obtained certification through various programs at technical schools and JCAHPO testing.
If our doctors will be performing cataract surgery to improve your vision, you will meet with one of our senior technicians to go through a series of in-depth intraocular lens (IOL) measurements. During these appointments, our trained staff will perform a series of tests to determine the best IOL options specific to you and your needs, and they will work with our doctors afterwards to ensure your needs and expectations are met.
Our technicians have also been trained to assist our doctors with various in-office procedures. They are here to assist you with any questions or concerns you may have and will be sure to direct any specific issues to our doctors as necessary. We are so pleased to have such a great, friendly, efficient team of technicians working with us at Seema, and they are eager to get to know each patient and assist in any way they can!
Physician’s assistants work directly with our doctors to ensure appointments run as efficiently as possible, and that the patient experience is complete from start to finish. You will see our physician’s assistants zooming around the office while assisting doctors, counselling patients, and ensuring everything is in order. They are our “eyes on the clinic,” so to speak, communicating with our doctors and staff to make daily clinic operations run smoothly. During your appointment, one of our physician’s assistants will be present in the exam room to record everything the doctor sees and reports, to provide any extra equipment or instrumentation the doctor may need, and to discuss your treatment plan with you, as well as various tips and procedures to optimize your eye care. They are here to help enhance the patient experience, are happy to help answer any questions you may have, and will consult with the doctor regarding anything that may be unclear once your appointment is complete.
Our physician’s assistants have university backgrounds in various scientific fields, and have received extensive on the job training; each doctor is, of course, unique, and our assistants have had the opportunity to work with them for several years now to understand how to best help them and their patients. They also assist in various research endeavors and communications with referring doctors and optometrists to maximize the continuity of care for our patients.
Our surgical coordinators have the very important job of scheduling various surgeries for our doctors. They are dedicated members of our team who are constantly “making things work” for our doctors and patients by rearranging surgical scheduling to accommodate for emergencies, and ensuring each patient is well taken care of in a timely and kind manner. To do this, our surgical coordinators are faced with many challenges, but they always prove to be up to the task, and we are so grateful to have such a dedicated team here to do this!
When you meet with one of our surgical coordinators, they will discuss your surgery with you, go over any pre-operative and post-operative instructions, and ensure the informed consent process is thorough and complete. They will provide you with all relevant information regarding surgery and post-operative appointment dates to help you plan accordingly; after all, we want to make the surgical process as simple as possible for our patients, and we know that involves organizing your life and recovery around work, family, school, and life commitments!
Surgical Coordinators at Seema Eye Care have received Medical Office Administration certifications, and have experience in various medical clinic and surgical centre settings. Our coordinators are always available to answer any questions you may have, and work directly with our doctors to ensure everything is in order for all of our surgical patients, both before and after surgery.